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FREQUENTLY ASKED QUESTIONS

  • Where is Sterlings By Asamya based out of ?

We are an online store running its operations from our head office at Pitam Pura, Delhi. Our works are at Jaipur, Rajasthan.

  • What are our products made ?

Sterling by Asamya offers an array of sterling silver and alloy based products to choose from, in combination with faux polki and semi precious & artificial stones, depending on what complements each design. We offer options for customised jewellery, designed and developed from the ideation stage to the final product in sterling silver only. You can reach out to our team to know more about “How to place a customised order”

  • Are the colours of the products shown on the website accurate ?

We assure that the colours are as precise as possible. Slight variations may occur due to the effects of lighting during photography. Screen resolution may also vary. Some objects may also appear smaller or larger than their image displayed on our website. Please refer to the dimensions and product details for maximum accuracy.Also, since all our products are handmade and hand-assembled, the colored elements may slightly vary due to their nature of occurrence and availability.

  • How do I choose the correct size ?

Indeed an important criteria while selecting your jewelry, we’ll be happy to assist you in the process. Get in touch with us on WhatsApp : +91 9990035951 or

email: sterlingsbyasamya@gmail.com If you are unsure about the sizing parameters, our size chart can also help you in estimating the correct size. We recommend that you discuss your doubts regarding the same with our team to avoid any circumstances leading to exchange, for a hassle free shopping experience.

  • Can I connect with you to solve my doubts & place an order over the phone ?

Yes, we are always happy to assist our community! Get in touch with us on WhatsApp: +91 9990035951 or email: sterlingsbyasamya@gmail.com and we assure you a comfortable and personalised shopping experience through phone as well. For assistance over call, please speak with our whatsapp executive to schedule the most suitable time to speak over the phone.

  • What methods of payment does Sterlings by Asamya accept ? And is it safe to pay online on your website ?

We Accept most cards like Visa, Master, AMEX, known wallets ,UPI and Paypal.

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Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.

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For COD please reach out to us on WhatsApp +91 9990035951

We provide free shipping on all our orders across India. Express shipping is available for additional cost only in selected pin codes. For Express delivery, please reach out to us on

WhatsApp +91 9990035951 before placing the order.
USD 50 (min) shipping charge per order for delivery outside of India

The duties and taxes (if shipped outside India) shall be borne at the recipient’s end.

  • How do I know that my order is shipped and how long does Sterlings by Asamya take to ship ?

Once shipped, you will be receiving an email or SMS from our end with the tracking number and order id.We require 2 to 3 working days to process the order as it undergoes quality check before dispatch. The order can take anytime between 3 to 7 working days to be delivered for domestic consignments and 5-15 working days for international consignments. You can reach out to us over email (sterlingsbyasamya@gmail.com) if your order is undelivered within the stipulated time or track your order using the tracking number shared with you at the time of dispatch.In case if a product does not qualify the Quality check , the dispatch from our head office can take upto 7 days .

  • Can I return my order?

Please refer to 

  • How do I get an item repaired and what is the warranty on products purchased from Sterlings by Asamya ?

Feel free to share the details with us on sterlingsbyasamya@gmail.com. We will examine the scope of effort and get back to you. In case of extensive repair requirements, the costs need to be borne by the customer which will be notified to you prior to making any amendments to the product. We do not promise a lifetime warranty for our products but we assure that the products are made with utmost care and are true to its descriptions.However owing to extensive wear and tear, your silver jewelry may need retouching, with extra charges as applicable. We would request you to please ship the product to us only after discussing with the team regarding the scope of repairs possible.

  • How do I clean & store my Jewelry ?

We want to ensure that you are able to take care of your jewelry with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website. Head to the following link: Jewellery care

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